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Terms and Conditions



Thank you for visiting our website and for placing your trust in RESPECT.


The following terms and conditions (“Terms and Conditions”) apply to all users of the RESPECT website ( or its Facebook page (collectively, “Website”) which is operated by reDefine NEVER LIMITED (“Company” or “we”).


General Terms and Conditions


Your use of the Website or any part of it is governed by these Terms and Conditionsand our privacy policy (“Privacy Policy”), please read these Terms and Conditionsand the Privacy Policy carefully before using the Website.


If you register/sign in as a member of the Website and/or complete payment process via the Website, it indicates that you have read, understood and accepted these Terms and Conditionsand the Privacy Policy and agreed to be bound by them.


The Company reserves the right to revise the contents of the Website and change or modify these Terms and Conditionsand the Privacy Policy from time to time without notification.  You are advised to check the Website to take notice of any changes as they are binding on you.  Your continued use of the Website indicates your acceptance of any changes to these Terms and Conditionsand the Privacy Policy.


Services provided by the Website


The Website provides information about our business, online ordering, payment process and contact information.


Your Account


You can purchase as a guest, no registration as member required.  You will just need to provide the essential details to place your order.


If you would like, you can register as a member and save your details for future purchases at the end of the purchase process.  In registering you are making a statement, upon which we are entitled to rely, that you are capable of forming a legally binding contract.  You also agree to provide information about yourself that is true, accurate, current and complete.


For more information on how we use your personal data, please refer to “PRIVACY POLICY”.


When you have registered an account on the Website you are responsible for keeping your account and password secure, and you agree to accept responsibility for all activities and for each purchase that occurs under your account.


If you are under 18, you must let your parents or guardian(s) know these Terms and Conditions and the Privacy Policy before you register an account. We reserve the right to only accept order(s) from you if you are aged 18 or over.


Order Processing


These Terms and Conditionsare applicable to all purchases made in the Website.  To be able to purchase product(s) you have to:


- read and accept these Terms and Conditions and the Privacy Policy;
- provide your essential information as required;
- provide an accurate delivery address (please note that we are unable to deliver to certain addresses, including but not limit to, P.O. Box addresses, some hotels, hostels or prisons, etc.); 
- be the owner or authorized holder of a valid credit card/debit card to purchase product(s); and
- be legally capable of entering into binding contract(s).


You can review your order, read and accept these Terms and Conditions and the Privacy Policy, check the total price of your order and the information you have provided and correct input error(s) before confirming your order.


Once you have submitted and confirmed your order using the Website, we will send an email to the email address you provided acknowledging the receipt ("Order Confirmation Email") of your order and setting out details of the ordered product(s).  The price charged for product(s) will be the price in effect at the time your order is placed and will be set out in the Order Confirmation Email.


Item(s) in your shopping cart is/are not reserved and may be purchased by other customers.  Our products are made available to purchase on a first in-first out basis and are only available whilst stocks last.


Please use the product information as shown on the Website at the time of purchase will be seen as taking precedence.  If the product(s) you have received do not correspond to the one you have ordered, or if your delivery is incomplete or damaged in transportation, please contact us for assistance.


In the event of a pricing error, whether on the Website or in an Order Confirmation Email or otherwise, you accept that we have the right to correct such error and charge the correct price or cancel the order.  If the actual price is more than the amount shown on your Order Confirmation Email, we will notify you the correct price before processing your order, and your sole remedy in the event of such error is to cancel your order.


We may choose not to accept any orders in our discretion including but not limit to in the case of abnormal orders and orders which we suspect are not placed in good faith.




In placing an order with the Website, you authorize us to process charge(s) on your credit card/debit card in the total purchase amount of your order.


We use third party payment service to process online transactions.  When you place an order, you agree and accept that your credit card/debit card information may be collected, processed and kept by our payment service providers subject to their terms and conditions.  


We mainly provide Stripe as the payment system which supports American Express, VISA and MasterCard.


The price of your order will be settled from the applicable credit card/debit card once we have sent you the Order Confirmation Email.


In the event we do not receive your credit card/debit card company's authorization, we reserve the right to cancel your order.


You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card/debit card transaction, and in no event shall any such losses in whole or in part be borne by us.


Please note that the total purchase amount of your order is excluded any duties, taxes and customs clearance fees (e.g. VAT or GST etc.), you have responsibility to pay such additional charge(s) that imposed by your country if necessary.




We have entrusted Hongkong Post and S.F. Express as the carriers for product delivery.  You accept 3-28 days as our standard delivery time for your order.  We reserve the right to substitute another carrier of equal or lesser cost to deliver your order.


If we cannot deliver your order within standard delivery time, we will contact you and you may choose to cancel your order and we will provide you with a full refund.  You agree and accept that we will not be obliged to offer any compensation for disappointment suffered and you will waive your right to claim any further remedy.


If you unreasonably defer delivery or delay the receipt of delivery after we have notified you that the carrier has tried to deliver the ordered product(s) to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, you need to contact the carrier promptly for collection, failing which the delivery package may will be returned to us.  We reserve the rights to claim from you any loss occasioned by your neglect or refusal to take delivery, and also for a reasonable charge for the care and custody of the ordered product(s).


We reserve the right to update our delivery policy at our sole discretion without prior notice.


For details of our delivery policy, please refer to “DELIVERY”.


Title to Product(s)


We retain full legal title to product(s) until we received all amounts due on the ordered product(s) in full.  The product(s) will be at your risk from the time of delivery. Product(s) ownership will pass to you when we receive payment in full for the products ordered.


Disclaimer and Limitation of Liability


The Company do not guarantee that access to the Website, or any part of it, will be uninterrupted, reliable or fault-free.  You agree that no data transmission over internet can be guaranteed as totally secure.


The Companyalso do not guarantee that the use of the Website will be error-free or that the Website or the servers that make it available are free of viruses or other harmful components.  We recommend all users of the Website to ensure they have up-to-date anti-virus software installed.


The Company will not be liable for any failure, delay or default in carrying out our obligations or duties hereunder directly or indirectly caused by or resulted from acts of natural disaster, fire, flood, accident, riot, war, terrorist attack, government intervention, embargoes, strikes, labour disputes, equipment failures (including but not limit to internet system failureor the problem of internet service provider) or any other causes beyond our reasonable control.


Use of the Website 


You may only use the Website for lawful purposes and in a lawful manner.  You agree to comply with all applicable laws and regulations regarding your use of the Website.


You represent and warrant that you will not :


- use the Website for any fraudulent or unlawful purpose;

- use the Website to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others;

- interfere with or disrupt the operation of the Website or the servers or networks used to make the Website available;

- transmit or otherwise make available in connection with our site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;

- reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Website, whether in whole or in part, without the Company’s consent; and

- copy or duplicate any part of the Website without the Company’s written consent.


If you breach any Terms and Conditionsand the Company take no action against you, it is no wavier for us to exercise our rights and remedies.


Personal Information and Privacy


The Company respects the privacy rights of users to the Website.  Except where specifically stated, all personal information collected by us shall be handled strictly in accordance with the Privacy Policy.


For details of the Privacy Policy, please refer to “PRIVACY POLICY”.


Applicable Law and Jurisdiction


These Terms and Conditionsand the Privacy Policy shall be interpreted according to the laws of Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”) and be governed by Hong Kong laws.  You agree to submit to the jurisdiction of Hong Kong courts for any disagreement, dispute or claim between you and the Company. 


Contact Us


We will assist you with the Website order related questions or complaints.  You can contact us via email or by whatsapp message (+852) 5512 1712. 


*In the event of conflict between the English and Chinese versions of the above, the English version shall prevail.


**The Companyreserves the right to change or modify the above terms and conditions at its sole discretion without prior notice.


Last updated February 2019